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“Think of learning how to create customer loyalty as value investing in you own business. Do the analysis. Understand all of your business‘s moving parts. Discover exactly how your products and services satisfy customer needs. Then make sure you consistently give your customers what they require to meet those needs. “
CONTACT US
To schedule John for an interview, please contact:
Susan Brandt
susanbrandt@yahoo.com
To have John speak to your group, business or at your event, please contact:
Susan Brandt
susanbrandt@yahoo.com
Get in touch or share your comments about the book
Capturing Loyalty
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