top of page

“Think of learning how to create customer loyalty as value investing in you own business. Do the analysis. Understand all of your business‘s moving parts. Discover exactly how your products and services satisfy customer needs. Then make sure you consistently give your customers what they require to meet those needs. “


To schedule John for an interview, please contact:

Susan Brandt

To have John speak to your group, business or at your event, please contact:

Susan Brandt

Get in touch or share your comments about the book
Capturing Loyalty

Read the first chapter of Capturing Loyalty

Success! Message received.

bottom of page